How quickly can I expect a response from AMF’s customer care team?
It’s important for bakery partners to follow the proper protocol for contacting AMF Bakery Systems for emergency and non-emergency support to ensure a rapid response, which can often be delivered for emergency situations in as little as three hours, and for less-pressing matters within 24 hours. AMF Bakery partners should follow the steps below for contacting AMF:
For emergency situations, like a shutdown, bakery partners should call the regional support line below and can expect a call back within three hours. Note that when bakery partners call these numbers, they will be asked a series of questions to determine the seriousness of the case and escalate emergency calls as needed.
- North America: +1-804-342-9700
- Latin America: +52-229-915-3501
- EMEA: +31-183-627-555
- Greater Asia: +65-8128-4044
- China: +86-150-2244-2472
For Non-emergencies:
- Phone Support: Our dedicated regional phone lines ensure that our team is able to provide assistance in a timely manner to our bakery partners around the world. We are committed to receiving your call at any time of day and day of the week and responding to non-emergency inquiries within 24 working hours. Please note that when you call, you will be asked a series of questions regarding your case so that AMF can escalate or de-escalate your case appropriately and provide the best level of support. Phone support is available in the following regions:
- North America: +1-804-342-9700
- Latin America: +52-229-915-3501
- EMEA: +31-183-627-555
- Greater Asia: +65-8128-4044
- China: +86-150-2244-2472
- Email Assistance: AMF bakery partners can reach us at support@amfbakery.com . We strive to respond to emails within one day during the workweek.
- Contact Your Customer Care Representative: Our CCRs can handle any type of issue our bakery partners face. You may reach them by contacting them directly.
- Via the My AMF App: With the MyAMF app, you can easily access our support. Just click CARE in the app, and navigate to Request Support. We aim to respond to tickets submitted via the app within 24 hours during the workweek.
AMF is committed to delivering a best-in-class customer care experience, whether you require remote assistance, on-site support, training, or even real-time guidance via various digital platforms like phone, FaceTime, WhatsApp, or WeChat.
Our goal is to offer you comprehensive support options and a quick response time, ensuring that your bakery operations maintain optimal efficiency with minimal downtime. In addition, we provide a range of service agreements for more proactive maintenance solutions.